Razed Casino Privacy Policy
How we collect, use and protect the personal information you share with us as a player in Canada.
This Razed Casino privacy policy explains, in plain language, what personal information we gather when you use our site, why we gather it, and the choices available to you as a visitor in Canada. We wrote it to be read, not skimmed past, because the way we handle your data is part of the relationship we are building with you.
We collect information at a few distinct points: when you create an account, when you make a deposit, when you contact our support team, and simply as you browse. Some of that information you give us directly, such as your name and contact details during account sign-in, while other pieces are gathered automatically through standard web technologies like cookies, which we cover in more depth in a separate notice.
What information we collect and why
When you register with us, we ask for the details needed to open and secure an account, such as your name, date of birth and contact information. We use your date of birth specifically to confirm that you meet the minimum legal gambling age of 19+ before any account is activated, and we will not knowingly open an account for anyone younger.
Beyond registration, we may collect information related to account verification, which can include documents that confirm your identity when our processes call for it. We also record gameplay and transaction activity, including deposits made through supported payment options, so that your account history stays accurate and disputes can be resolved fairly.
Technical information, like your browser type, device and approximate location, helps us keep the site working correctly and secure across the devices our players use. None of this technical data is used to build a profile that we sell or rent to unrelated third parties.
How we use your information
We use the information we hold to run your account, process the payment methods you choose, respond to questions through our support channels, and meet our own internal record-keeping needs. If you reach out to our live chat, the details of that conversation may be kept so future support replies stay consistent and informed.
Where we run account verification or KYC checks, the personal details you provide are used only to confirm your identity and eligibility to hold an account with us. We do not use that verification information for any purpose beyond confirming who you are and that you are entitled to play.
We may also use contact details to let you know about a welcome bonus, ongoing promotions, or changes to our terms, where you have not opted out of hearing from us. You can read more about how those offers work on our bonus types page, and manage your communication preferences from your account at any time.
How we protect your information
We take reasonable technical and organisational steps to keep the personal information you share with us secure against loss, misuse or unauthorised access. Access to account records is limited to staff who need it to do their jobs, whether that is resolving a support ticket or reviewing an account verification request.
No method of storing or transmitting data online is ever completely without risk, and we do not claim otherwise. What we can say is that safeguarding your information is treated as an ongoing responsibility rather than a one-time setup, and our practices are reviewed as our site and its features evolve.
Sharing information with third parties
We share personal information only where it is necessary to run the service you use. That can include payment providers who process a deposit made in BTC or Bitcoin, or partners who support the technical operation of our site.
We do not sell your personal information to advertisers or data brokers. Where a third party processes information on our behalf, they are expected to handle it with the same care we apply ourselves, and only for the purpose we asked them to perform.
Cookies and related technologies
Our site uses cookies and similar technologies to remember your preferences, keep you signed in, and understand how our pages are used. Full detail on the categories of cookies we use and how to manage them sits in our dedicated cookie policy, which we treat as a companion to this document rather than a repeat of it.
You can adjust cookie settings through your browser at any time, though disabling certain cookies may affect how smoothly parts of our site work for you.
Your rights and how to reach us
You have the right to ask what personal information we hold about you, to request corrections where something is inaccurate, and to ask questions about how your data is used. The most direct way to raise any of this is through our live chat, where our team can point you to the right process for your request.
If you have broader questions about our identity or how we operate as a brand, our about Razed Casino page gives useful background alongside this policy. We may update this privacy policy from time to time, and any changes will appear on this page so you can review them whenever you visit.
If gambling ever stops feeling like entertainment, our responsible gambling page has further information and support options worth reading.